Privacy Policy for Ishango House
At Ishango House, accessible via ishangohouse.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we handle your personal data and your rights under data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please read this Privacy Policy carefully to understand our practices in regard to your personal data.
1. Our Commitment to Privacy and Data Protection
Ishango House places the highest priority on protecting your personal data. We are fully dedicated to maintaining the confidentiality, security, and integrity of your information and complying with all applicable data privacy laws. Your trust is important to us, and we are committed to processing your data responsibly and transparently.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all individuals who visit or use our website at ishangohouse.com, including customers, prospective customers, and any other users (collectively referred to as “you”). Ishango House is the data controller, meaning we determine the purposes and means of processing your personal data in accordance with applicable laws.
3. Categories of Data We Collect and Process
We collect and process a range of personal data. This information may be collected directly from you, automatically through your use of our website, or via third-party sources.
a) Usage Data
Includes information such as your IP address, browser type, operating system, pages visited, referring websites, and usage patterns. This data is collected through log files and cookies to enhance site functionality and analyze trends.
b) Account Data
Collected when you register or make a purchase on the site. Includes your full name, billing and shipping address, email address, and phone number.
c) Profile Data
Relates to your preferences, purchase history, product interest, feedback, and interaction with features on ishangohouse.com.
d) Communication Data
Covers messages sent through our contact forms, customer support inquiries, feedback, and any records of communications made via email or online chat.
e) Technical Data
Includes information from the device(s) you use to access our website such as device model, operating system version, hardware identifiers, screen resolution, browser fingerprint, and system diagnostics.
f) Transaction Data
Includes payment information (processed via secure third-party providers), purchase history, delivery preferences, and fulfillment status.
g) Preference Data
Covers choices you make about receiving marketing from us, your communication preferences, and responses to promotional surveys or product recommendations.
4. Legal Bases for Processing Personal Data
We process your personal data pursuant to one or more of the following legal bases under GDPR:
– Legitimate Interest: For example, to operate ishangohouse.com, improve user experience, secure our website, and analyze trends.
– Contractual Necessity: To fulfill our obligations arising from any agreement between you and Ishango House, such as delivering products or providing customer support.
– Consent: For certain marketing activities or cookie-based tracking, we seek your clear and informed consent before collecting or processing your data.
– Legal Obligation: Where required to comply with a legal or regulatory obligation.
5. Your Data Protection Rights
In accordance with GDPR and CCPA, you have the following rights over your personal data:
– Right of Access: You have the right to request access to the personal data we have collected.
– Right to Rectification: If your data is inaccurate or incomplete, you may ask us to update it.
– Right to Erasure: You may request that we delete your personal data, where applicable.
– Right to Restriction: You may ask us to limit the processing of your data in certain circumstances.
– Right to Portability: You may request your data in a structured, commonly used, machine-readable format for transfer to another service.
– Right to Object: You may object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination: Under CCPA, you will not receive discriminatory treatment for exercising your rights.
To exercise these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling any request.
6. Security Measures
We implement stringent security standards to protect your personal data, including:
– End-to-end encryption for data transmission and payment processing
– Role-based access controls to restrict internal access
– Regular data backups to protect against accidental loss
– Staff training on data privacy and cyber hygiene
– Use of secure servers and updated software protocols
Despite these safeguards, no method of transmission over the internet is 100% secure. Your use of our site acknowledges this risk.
7. International Transfers
Your data may be transferred and processed outside the jurisdiction in which it was collected. Where such international transfers occur, we use Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure that your privacy rights continue to be protected.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
– Usage and Technical Data: Retained for up to 12 months to improve functionality and ensure security.
– Account and Profile Data: Retained for the duration of your account and up to 7 years thereafter for legal and audit purposes.
– Communication Data: Retained for up to 3 years following the last interaction to monitor service quality.
– Transaction Data: Retained for 7 years for legal and financial record-keeping.
– Preference Data: Retained until you update your preferences or withdraw consent.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance performance, functionality, and user experience on ishangohouse.com. Cookies fall into the following categories:
– Essential Cookies: Necessary for core site functionality (e.g., shopping cart, secure login).
– Functional Cookies: Enable site personalization and remembered preferences.
– Analytics Cookies: Collect aggregated data on website usage to help improve site design and content.
– Performance Cookies: Measure the effectiveness of marketing campaigns and page response times.
10. Cookie Management and Compliance
Upon your first visit to ishangohouse.com, you will be presented with a cookie banner allowing you to manage your preferences in accordance with GDPR and CCPA. You may update your cookie settings at any time via the footer link on our website or within your web browser settings.
We do not sell your personal information to third parties. Under CCPA, you may formally opt out of data selling or sharing by contacting us at [email protected].
11. Children’s Privacy
The services and content provided by ishangohouse.com are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under this age. If you believe that a child under 13 has provided us with personal information without appropriate parent or guardian consent, please contact us immediately at [email protected] and we will take appropriate action to delete such data.
12. Changes to This Privacy Policy
We may update this Privacy Policy as needed to reflect changes in law, technology, or our data practices. Where material changes are made, we will inform you via a prominent notice on ishangohouse.com and/or direct communication, where legally required.
We encourage you to review this Policy periodically to stay informed about how we protect your data.
13. Contacting Us
If you have any questions, concerns, or requests concerning this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Website: https://ishangohouse.com
We are committed to responding to privacy inquiries promptly and ensuring that your rights are respected.
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Ishango House is fully committed to privacy compliance under GDPR, CCPA, and other applicable data protection laws. For further clarification or to exercise any of your rights, please contact us at [email protected].